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Client Demographics 616 views

Anyone that says they never get on edge is lying.
Clients are invaluable IMO, and it is imperative, as a service, you treat them with the utmost respect they are entitled to. However, there are the odd people you take on board that are volatile personalities and just don't comprehend what it is you are attempting to do for them. If you spot this character type early, you can avoid allowing them to sign up with you. If you are unable to recognize them prior to allowing them to register, then you have to dump them asap IMO. They are the headaches that profoundly impact your peace of mind required to do your job successfully for your respected clientele. Just food for thought for those interested in entering this line of work.

Have a great day everyone!

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Dealing with shitty customers is one of the reasons I stopped working my regular job, and wanted to bet sports. Betting sports I could be my own boss and only had one person to answer to, me. Taking on a service can put you right back where you were trying to escape. When I was selling picks in the past, I charged pretty cheap and had an understanding, I put out the plays, and from there it's on the client. I didn't want a relationship past that, and if you make money on your plays, no need to kiss ass to get clients, they're just a bonus.

Edited 1/21/15 at 7:26PM by RenoChazz - No reason listed.

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one of the main problems I have with one of my 3 intl client is that theres one who fade the plays from time to time and he gets angry when he loss due to his fade. He calls me via skype and screams at me. I dont know why he do that.
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@CGP, I noticed you only have TWO handicapping awards? This is something that is very wrong with the current awarding format. It rewards short-term success and neglects the recognition for long-term winning tipsters. A lot of the profiles here with multiple awards have an overall negative ROI.

On topic, Timothy is right on here. I've got into it with a few clients in the past, one not too long ago, and I've regretted it every time. Emotions run high in this business and they can get out of control in a hurry. What is key is not to try convincing your clients that what you are selling is premium, but that you are just like them playing the same tips you dish out. I have a stake in it, too. When you've gone on a decline off my tips, so have I. Another important element is to make sure you and your clients are on the same page. What specific books you are using, giving out picks in a timely manner ( preferably as soon as you make them yourself with your book), and bet sizes. I use the same size bets for all plays (risk amount adjusted for favorites), and will split 50/50 when playing both the Asian Handicap and Moneyline. It is also important that you play ALL of my plays in order to get similar results. Clients can feel free to pick-and-choose which tips a service gives them to play, but it doesn't guarantee better results. If they recoup WORSE results that way, than the tipster still gets blamed even though their client did not adhere to the strategy.

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I think most of it is on the handicapper.

You can market your service in such a way that is more likely to bring in solid people. Namely, building a reputation, laying out clear expectations, explaining exactly how you do things, etc. If somebody buys into a service that does this, so long as they produce reasonably well, they will be treated as such. I've even found times in which I've expected more hate mail and never got it, so I would say clients on the whole are very easy to work with as long as you set the right expectations.

If you promise getting rich and chasing shiny objects, I imagine you will get a lot of pissed off clients. That's not how I've ever portrayed things so I'm just speculating on the second part, but frustration/disappointment is generally a result of failed expectations. If you set the expectations in such a way that is not attainable, I would expect an onslaught of hate mail rather quickly.

I have only had two clients as far as I recall who seemed unbalanced and as Tim points out, if you see signs of that you need to bail ASAP in a professional way. I wouldn't want to keep working with those people for 10 times the rate.

Edited 1/22/15 at 12:48AM by Mike McClain - No reason listed.

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Some good information here. The good thing about this site: The numbers don't lie.

This weekend has been pretty awful for me. One of the biggest reasons why I would tell anyone NOT to sell picks or at least give it some serious thought: The swings are bad enough without having clients to worry about.

Having a business to run that relies on its performance is a lot of added stress to a stressful activity as it is. I feel it does keep me on edge which is a good thing, but it can also lead to making mistakes if you aren't careful.

I have the occasional email from a client when I'm running bad, but haven't received anything totally malicious from any of them. I'm in an understanding that they're essentially handing over the wheel to me helping their account grow upward, and if they aren't seeing that then they won't be happy long.

For those that sell picks here, you know what I mean when I say that there's two kind of people that buy your picks: The gamblers and the investors. Investors know that bad runs will happen and will be ok with it as long as you have long-term results. It is a grind, and oftentimes a punishing one, but those who've been betting on sports for a long time know that your luck will turn around for the better soon. Gamblers are an emotional roller-coaster.

I'll use my favorite stock market analogy again. If you bought into a stock do you expect for the market to go up every single day? Absolutely not. Losing 2% of your investment in one day hurts, but its not the end of the world. Somehow in sportsbetting this doesn't cross over in the gambler's psyche where every bump along the road sends them into a tizzy.

Being a tipster is more than giving out winners consistently. It is being a coach for your clients- not only telling them what to bet, but how to bet, when to bet, where to bet it, and why. All of us start out as gamblers at one point. I also used to crash and burn consistently until I developed a winning system. The psychological aspect of sports betting is no less important than the mechanics.

Some gamblers will never get over their emotional swings. There's nothing you can do for these sort of people. Its important to not fret over these customers because if you are a winner, there are others that are good investors out there and want to learn from you. If you can convince your gambler clientele to leave their losing ways and follow you, then you just passed one of the hardest hurdles to keeping customers returning for more.

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As someone who is starting to think about selling his plays, I need to see stuff like this. I can see that laying out a clear guideline for your clients in advance as being a vital part of having to deal with this sort of stuff. Good read!

Edited 1/26/15 at 12:39PM by Schwang17 - No reason listed.

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